Quality and Technical Services Representative
4 days ago
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable aluminum solutions provider. We work alongside our customers to provide innovative solutions to various markets. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected.
About the JobThis Technical Solutions Expert role is responsible for providing technical services to Novelis production facilities, Tolling Service Centers, and customers. The ideal candidate will have excellent communication skills, a proven track record of success, and the ability to operate in a fast-paced environment.
Responsibilities- Provide technical services to Novelis production facilities, Tolling Service Centers, and customers.
- Support customer satisfaction goals by promptly servicing claims and complaints, problem-solving, conducting quality surveillance.
- Communicate effectively with customers, Tolling Service Centers, and Novelis production facilities.
- Analyze and report customer quality and product performance issues.
- Bachelor's or Master's degree in engineering or business, or other analytical field, and/or equivalent experience.
- 5-10 years of experience in a large complex manufacturing environment, preferably aluminum, casting, rolling, and/or recycling.
- Working understanding and practical application of aluminum alloys.
We offer an attractive compensation package, including an estimated annual salary of $85,000-$110,000, plus additional benefits such as paid parental leave, adoption assistance, fertility treatment, childcare discount, employee assistance programs, wellness programs, pet insurance, identity theft protection, tuition assistance, and career development programs.
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