Technical Service Leadership

1 month ago


Atlanta, Georgia, United States Novelis North America HQ Full time
Job Summary

We are seeking a skilled Technical Service Representative to lead our customer-facing initiatives and provide exceptional service to our clients. As the voice of the customer, you will be responsible for ensuring that our products meet the highest quality standards and that our customers receive timely and accurate support.

The ideal candidate will have a strong background in engineering or business, with excellent communication and problem-solving skills. You should be able to analyze complex issues and develop effective solutions, working collaboratively with internal stakeholders and external partners.

About the Role
  • Provide technical guidance and support to customers, identifying areas for improvement and implementing solutions to enhance product quality and performance.
  • Lead cross-functional teams to resolve customer complaints and implement corrective actions.
  • Develop and maintain relationships with key customers, understanding their needs and preferences to drive business growth.
  • Analyze data to identify trends and opportunities for process improvement, driving continuous learning and development within the organization.


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