Aluminum Technical Service Leader
3 days ago
We are seeking a skilled Aluminum Technical Service Leader to join our team at Novelis North America HQ. As a key member of our Quality and Technical Services team, you will be responsible for providing leadership and direction to the organization by functioning as both the Voice of the Customer and the Voice of the Business.
About the RoleThe successful candidate will support our customer satisfaction goals by promptly servicing claims and complaints, problem-solving, conducting quality surveillance, and providing technical services to Novelis production facilities, Tolling Service Centers, and customers.
Key Responsibilities- Compliance and Customer Satisfaction: Comply with Environmental, Health and Safety guidelines while performing Novelis business at customer locations, while traveling, and when visiting Novelis production or laboratory facilities.
- Customer Support: Respond to customer queries in a timely and accurate way, via phone, email, or other communication services.
- Tech Support: Analyze and report customer quality and product performance issues.
- Liaison: Establish cooperative relationships and communications with customers, Tolling Service Centers, and Novelis production facilities.
- Bachelor's or Master's degree in engineering or business, or other analytical field, and/or equivalent experience.
- Excellent communication (oral and written) skills; ability to communicate, lead, and drive performance and change with all levels in the organization.
- Proven record of success and expanded responsibility within a growing and complex organization.
- Ability to operate in a fast-paced environment.
The estimated annual salary for this role is around $85,000-$110,000 depending on experience. Our benefits package includes paid parental leave, adoption assistance, fertility treatment, childcare discount, employee assistance programs, wellness programs, pet insurance, identity theft protection, tuition assistance, and career development programs.
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