Lead Hotel Customer Service Representative
20 hours ago
Halekoa is seeking a highly skilled and experienced Lead Hotel Customer Service Agent to join our team. As a key member of our Front Office Department, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring seamless hotel operations.
Key Responsibilities- Lead a team of customer service representatives to ensure excellent customer service and high-quality hotel operations.
- Provide guidance and support to team members to ensure they meet performance expectations.
- Develop and implement customer service strategies to improve guest satisfaction and loyalty.
- Manage front desk operations, including check-in, check-out, and room assignments.
- Handle guest complaints and resolve issues in a professional and courteous manner.
- Collaborate with other departments to ensure seamless hotel operations and excellent guest experience.
- Minimum 1 year of experience in a customer service or hotel operations role.
- Proven track record of providing exceptional customer service and leading a team to achieve high performance standards.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- High school diploma or equivalent required; degree in hospitality or related field preferred.
Halekoa offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Lead Hotel Customer Service Representative
20 hours ago
Honolulu, Hawaii, United States Halekoa Full timeJob SummaryHalekoa is seeking a highly skilled and experienced Lead Hotel Customer Service Agent to join our team. As a key member of our Front Office Department, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring seamless hotel operations.Key ResponsibilitiesLead a team of...
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