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Customer Service Clerk

2 months ago

Honolulu, Hawaii, United States US Army Full time
Job Summary

Serves as a Hotel Customer Service Representative for the Front Office at the Hale Koa Hotel.

Key Responsibilities
  • Provides exceptional customer service to guests and responds to their inquiries and concerns.
  • Sells tickets to shows and provides information on hotel services, local attractions, and surrounding area businesses.
  • Assists guests with luggage, key issues, and other requests.
  • Resolves conflicts and advises supervisor of more serious concerns.
  • Operates office machines and equipment, including cash drawers and credit card authorizations.
  • Posts charges and payments, and is responsible for the accountability and safekeeping of a revolving change fund.
Requirements
  • Progressively responsible work experience in the hospitality industry.
  • Good customer service skills and ability to communicate clearly and concisely.
  • Knowledge and/or experience of the OPERA system.