Customer Service Representative
1 day ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Free Classifieds USA. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities
- Organize and process guest check-ins and check-outs, adapting to any changes or requests
- Secure payment and verify billing, making adjustments as needed
- Provide guests with room and hotel information, directions, and local recommendations
- Run daily reports and review them to identify areas for improvement
- Complete cashier and closing reports, counting the bank at the end of each shift
- Accept and record wake-up calls and deliver them to the relevant department
- Communicate any emergencies, lost items, or theft to the security team and authorities
- Keep contingency lists in case of emergencies and communicate necessary messages
Requirements
- A warm and people-oriented demeanor
- A team-first attitude
- A gift for paying attention to details
What We Offer
- A supportive and inclusive work environment
- Opportunities for growth and development
- A competitive salary and benefits package
- Recognition and rewards for outstanding performance
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