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Customer Service Representative

2 months ago

Rancho Cucamonga, California, United States Quantilus Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Quantilus. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving complex technical issues, and collaborating with our development team to ensure seamless customer experiences.

Key Responsibilities
  • Provide top-notch customer service to clients via phone, email, and chat
  • Resolve technical issues and escalate complex problems to the development team
  • Collaborate with the development team to identify and implement solutions to customer issues
  • Develop and maintain knowledge base articles and support documentation
  • Participate in product meetings and contribute to the development of new features and enhancements
Requirements
  • Bachelor's degree in Library Science or related field
  • 3-5 years of experience in technical support in a multi-branch library system
  • Experience conducting remote customer training
  • Heavy analytical skills with data/logs, SQL queries, and reading log files
  • Proficiency in Microsoft Office, Teams, and Jira
  • Technical writing and Jira administration skills
  • Ability to solve difficult problems with creative solutions
  • Organized with effective time management
Benefits
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
", "lang_code": "en-US"}