Customer Service Representative

2 days ago


Rancho Cucamonga, California, United States True Mods Full time
About True Mods

We are a fast-growing e-commerce company focused on solidifying our aftermarket automotive parts division. Our mission is to provide exceptional customer service and support to our customers.

Job Description

We are seeking a Customer Service/Order Processing Specialist to join our team. The successful candidate will work closely with the Customer Service Manager to coordinate order fulfillment and provide exceptional customer service.

Key Responsibilities
  • Process and ship daily orders, coordinate with the warehouse team for picking and packing, and assist the marketing/product team with acquiring and shipping samples.
  • Answer all customer inquiries through telephone and written communications, including taking orders, providing information on our products and services, and troubleshooting/resolving order-related issues.
  • Assist with establishing, optimizing, and streamlining order processing and customer service workflow.
Requirements
  • 3 years of customer service experience with an e-commerce company.
  • Previous experience with express and ground shipment processing.
  • Proficient in communicating verbally, written, and in-person.
  • Automotive enthusiasts.
  • Experience with Zendesk and ShipWorks is a plus.
What We Offer
  • Full-time position.
  • $22.00 - $26.00 per hour.
  • 40-hour work week/8-hour work day.
  • Office located in Rancho Cucamonga, CA.
  • Benefits include health, dental, vision, life insurance, dependent coverage, HSA, 401(k) with match, holiday, and paid time off.


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