Customer Service Representative

2 days ago


Rancho Cucamonga, California, United States Quantilus Full time
Job Title: Customer Service Representative

Quantilus is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat
  • Escalate complex technical issues to the development team
  • Collaborate with other support teams to resolve customer issues
  • Update knowledge base and help system with new information
  • Assist with client product implementations and data loading
  • Run product meetings and provide technical guidance
Requirements:
  • Bachelor's degree in Library Science or related field
  • 3-5 years of experience in a library or technical support role
  • Experience conducting remote customer training
  • Strong analytical skills with data/logs and SQL queries
  • Proficiency in Microsoft Office, Teams, and Jira
  • Technical writing and Jira administration skills
Benefits:
  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and growing company
  • Professional development and growth opportunities
  • Collaborative and supportive work environment

Quantilus is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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