Customer Service Representative
2 days ago
Quantilus is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Provide technical support to customers via phone, email, and chat
- Escalate complex technical issues to the development team
- Collaborate with other support teams to resolve customer issues
- Update knowledge base and help system with new information
- Assist with client product implementations and data loading
- Run product meetings and provide technical guidance
- Bachelor's degree in Library Science or related field
- 3-5 years of experience in a library or technical support role
- Experience conducting remote customer training
- Strong analytical skills with data/logs and SQL queries
- Proficiency in Microsoft Office, Teams, and Jira
- Technical writing and Jira administration skills
- Competitive salary and benefits package
- Opportunity to work with a dynamic and growing company
- Professional development and growth opportunities
- Collaborative and supportive work environment
Quantilus is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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