Customer Service Representative

4 days ago


Rancho Cucamonga, California, United States Option One Plumbing Inc Full time

Job Summary

At Option One Plumbing Inc, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for booking service appointments, establishing strong customer relationships, and providing exceptional service to our clients.

Key Responsibilities

  • Book service appointments and manage customer schedules
  • Establish and maintain strong customer relationships through professional communication and rapport-building
  • Maintain accurate and up-to-date customer information in our database
  • Provide clear and concise instructions to technicians through notes and messages
  • Participate in training and development programs to improve call handling and customer service skills

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, high-volume call center environment
  • Strong organizational and time management skills
  • Ability to focus and concentrate for extended periods
  • Customer service and call dispatch experience preferred

What We Offer

As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, with opportunities for growth and development. We offer competitive compensation and benefits packages, as well as a comprehensive training program to help you succeed in your role.



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