Customer Service Representative

2 days ago


Rancho Cucamonga, California, United States LHH Full time
Job Summary

We are seeking a dedicated and patient Customer Service Representative with excellent communication skills and a strong ability to handle customer inquiries and complaints. The ideal candidate will have experience in a healthcare or managed care setting and possess strong technical aptitude.

Key Responsibilities:
  • Provide exceptional customer service by handling inquiries, complaints, and problems with professionalism and patience.
  • Follow company standards and procedures while delivering excellent customer service.
  • Utilize Microsoft Windows applications to manage and track customer information.
  • Assist customers by addressing concerns related to healthcare operations, including HMO/IPA services.
  • Establish and maintain effective working relationships with internal teams and external clients.
Requirements:
  • At least six (6) months of customer service experience, handling issues with patience and professionalism.
  • Experience with Microsoft Windows applications and following established procedures.
  • One (1) year of experience working in medical groups, HMO, or IPA operations within a managed care setting preferred.
  • Experience with Insurance Verification.
Preferred Qualifications:
  • Strong technological aptitude with the ability to troubleshoot and adapt to new conditions.
  • Proven ability to build and maintain effective working relationships with others.
  • Bilingual (English/Spanish): Required written and verbal communication skills in both languages.


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