Customer Service Manager

5 days ago


Farmingdale, New York, United States Public Storage Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Manager - Self Storage to join our team at Public Storage. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our self-storage facilities.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our clients, responding to their needs and resolving any issues in a timely and professional manner.
  • Storage Unit Inspections: Conduct daily inspections of storage units to ensure they are clean, secure, and ready for rental.
  • Cash Handling: Manage cash drawers and make bank deposits, ensuring accurate and timely financial transactions.
  • Customer Communication: Maintain open communication with customers, providing reminders and notifications regarding payments and account status.
  • Team Collaboration: Work closely with our property management team to ensure seamless operations and achieve business objectives.
Requirements
  • Customer Service Experience: Proven track record of delivering exceptional customer service in a fast-paced environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
  • Problem-Solving: Strong problem-solving skills, with the ability to resolve customer issues in a timely and professional manner.
  • Transportation: Valid driver's license and reliable transportation to travel between work locations and conduct other work-related business.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for performance-based bonuses.
  • Benefits Package: Comprehensive benefits package, including medical, dental, vision, 401(k) with match, and paid time off.
  • Professional Development: Opportunities for career growth and professional development in a dynamic and supportive work environment.


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