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Customer Service Representative

2 months ago

Farmingdale, New Jersey, United States CRH Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at CRH. As a key member of our customer-facing team, you will be responsible for providing exceptional support and guidance to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries and issues
  • Assist customers with product questions, ordering, and tracking
  • Enter orders into our system for billing and delivery
  • Prepare quotes and coordinate mailings of literature and samples
  • Coordinate delivery schedules with our dispatch team
  • Build displays and maintain merchandise on shelves
  • Retrieve information for our credit department
  • Issue credits or debits accurately when applicable
  • Set up new customers for our sales team
  • Answer incoming calls and respond to customer inquiries
  • Take sales orders from sales representatives and customers by phone and radio
  • Assist walk-in counter customers
  • Receive cash payments and run credit card and check approvals
  • Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
  • Print and distribute e-mailed customer purchase orders
Requirements
  • High school diploma or equivalent
  • At least 1 year of related experience
  • Detailed oriented
  • Good with basic math
  • Skilled in Microsoft Office Suite
  • Good organizational and problem-solving skills
  • Experience with multi-line phone systems
  • Attention to detail
  • Pleasant phone personality
  • Ability to multitask
  • Ability to sit for extended periods of time
  • Ability to perform repetitive motions of the wrist, hands, and fingers to use a PC and keyboard
  • Bending and some lifting
  • Extensive writing
  • Extensive phone and radio use
  • Tasks can be very repetitive
What CRH Offers You
  • Highly competitive base pay
  • Comprehensive medical, dental, and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion