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Customer Service Ambassador

2 months ago

Farmingdale, New Jersey, United States CSI Group Full time
Job Summary

The Customer Service Representative serves as the primary point of contact for clients and customers, providing exceptional support and ensuring their satisfaction with our services.

Key Responsibilities:
  • Respond to high volumes of incoming calls and inquiries, providing accurate and timely information to clients.
  • Work collaboratively with the team to maintain a supervised front desk and ensure seamless customer support.
  • Coordinate conference calls and appointments for CPAs, ensuring efficient communication and scheduling.
  • Process various types of payments over the phone from clients, maintaining accurate records and resolving any issues that may arise.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times, providing exceptional service and support.
  • Respond promptly to customer inquiries, acknowledging and resolving complaints in a timely and professional manner.
  • Stay up-to-date on our services and products, ensuring accurate information and answering customer questions with confidence.
  • Update client notes and records of customer interactions, transactions, comments, and complaints, maintaining accurate and detailed records.
  • Communicate and coordinate with colleagues and the CSR Manager as necessary, ensuring seamless communication and support.
  • Provide feedback on the efficiency of the customer service process, identifying areas for improvement and suggesting solutions.
  • Ensure customer satisfaction and provide professional customer support, meeting and exceeding client expectations.
Requirements:
  • High school diploma or equivalent.
  • 1+ years of experience in a relevant field, such as customer service or support.
  • Ability to remain calm and composed when dealing with stressed or upset customers.
  • Comfortable using computers and software applications, including MS Office Word and Excel.
  • Experience working in a customer-facing role, with a strong focus on customer satisfaction and support.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and clients.
  • Ability to concentrate for extended periods and perform accurately with adequate speed and attention to detail.