Mobile Operations Manager for Industrial Services

2 weeks ago

Graham, North Carolina, United States Pureflow Inc Full time
Job Overview

Position Title: Mobile Operations Manager

Company Overview:

Pureflow Inc. has been a leader in providing high purity water solutions for over 38 years. Our commitment to excellence drives us to design, build, install, and maintain advanced water purification systems across various commercial and industrial sectors. We believe that our success is rooted in our talented workforce, and we are eager to welcome motivated individuals who share our values of integrity and excellence.

Role Summary:

As the Mobile Operations Manager, you will play a pivotal role in overseeing mobile operations and contributing to the growth of our Mobile division. By gaining a comprehensive understanding of our industry and operational processes, you will be instrumental in delivering high-quality solutions that meet our customers' stringent purity requirements while ensuring profitability and employee well-being.

Key Responsibilities:

  • Customer Engagement:
    • Conduct site visits to establish and nurture relationships with key contacts at customer locations.
    • Foster and maintain strong relationships with each customer site.
    • Oversee the development and management of mobile service contracts.
    • Review and renew mobile service agreements to ensure clarity on margins with Pureflow staff.
    • Support non-contract mobile services, including scheduling, communication, and quotations.
  • Operational Management:
    • Coordinate work, inventory, and projects between mobile technicians and the corporate office.
    • Encourage accurate documentation for billable parts and time.
    • Manage work orders for Mobile Service Technicians, including parts usage, scheduling, and overtime.
    • Plan, direct, and oversee the Mobile Team's services.
    • Contribute to the long-term planning of the Mobile Department in alignment with corporate objectives.
    • Facilitate the creation and implementation of standard operating procedures and documentation at customer sites and within the Pureflow facility.
    • Identify staff development needs and coordinate in-house training programs in line with corporate training goals.
    • Supervise, train, and mentor staff, conducting performance evaluations.
    • Analyze workload to ensure efficient staff scheduling in collaboration with Human Resources; participate in the recruitment process.

Qualifications:

  • A Bachelor's degree is preferred, along with a minimum of 5 years of progressive management experience.
  • Proficiency in statistics and budget management.
  • Ability to measure and report on customer satisfaction quarterly.
  • Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Maintain consistent gross margins on services in accordance with corporate guidelines.
  • Track and enhance customer callback metrics as defined by corporate standards.
  • Demonstrated ability to work effectively with supervisors, subordinates, colleagues, customers, and potential clients.

Work Environment:

This position primarily operates in an office setting, with some responsibilities requiring travel to customer sites, which may involve overnight stays based on workload.

Employee Benefits:

  • Competitive base salary.
  • Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and Health Savings Account (with company contributions).
  • 401k plan with a $1 for $1 match up to 4%.
  • Nine company-paid holidays.
  • Generous personal time off that increases with tenure.
  • Education assistance programs.
  • Employee referral bonus program.
  • Ongoing training and development opportunities provided by industry experts.

Pureflow Inc. is an equal opportunity employer and requires post-offer, pre-employment drug tests and background checks for all positions.

Keywords: management, technical, mechanical, customer service, communication skills, compliance, innovation, collaboration, scheduling

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