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Customer Service Representative

2 months ago

Graham, North Carolina, United States Pureflow Inc Full time
Job Description

Job Summary:

Pureflow Inc is seeking a highly skilled Customer Account Specialist to join our team. As a key member of our service department, you will be responsible for managing customer contracts, coordinating service activities, and maintaining excellent relationships with our clients.

Key Responsibilities:

  • Contract Management: Set up and maintain customer contracts, jobs, and services to ensure seamless delivery of our high-purity water solutions.
  • Quote and Renewal Management: Prepare and issue quotes and account renewals, and follow up through issuance of purchase orders to ensure timely and accurate billing.
  • Business Analysis: Track and generate reports of business segment profitability, including cost analysis of services and contract renewals to inform business decisions.
  • Schedule Management: Maintain customer service schedules, create work orders, and prepare work orders for invoicing to ensure efficient service delivery.
  • Software Utilization: Learn and utilize Microsoft Dynamics and other software products to enter and report activity, ensuring accurate and up-to-date records.
  • Customer Communication: Handle customer calls and coordinate service schedules with service technicians to ensure excellent customer service.
  • Administrative Support: Provide general administrative support to the LSLI Service Department, including back-up for other administrative staff as needed.
  • Internal Partnerships: Coordinate with other internal partners to support the growth and profitability of the company.

Requirements:

  • Communication Skills: Professional verbal and written communication skills to effectively manage customer relationships and coordinate with internal teams.
  • Computer Skills: Strong computer skills, including proficiency in Microsoft Dynamics and other software products.
  • Mathematical Skills: Strong mathematical skills to prepare profitability reports, cost analysis, and prepare billings.
  • Customer Service Orientation: Solid customer-service orientation, serving internal and external customers with excellence.
  • Adaptability: Excels in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient.
  • Education: High school diploma or GED.

Working Conditions:

Usual office working conditions. Travel may be necessary as needed, but is expected to be nominal.

Schedule:

  • Full-time
  • In-person
  • 8-hour shift
  • Monday to Friday

Benefits:

  • Competitive base salary
  • Comprehensive benefits, including medical, dental, vision, life insurance, health savings account, and more
  • $1 for $1 401(k) match up to 4%
  • 9 company-paid holidays
  • Generous personal time off that increases with tenure
  • Education assistance
  • Employee referral bonus program
  • Ongoing training and development by internal and external industry experts