Customer Service Representative
5 days ago
**About Valvoline Instant Oil Change**
We're a leading provider of oil change services, dedicated to delivering exceptional customer experiences and building strong relationships with our communities.
**Job Summary**
We're seeking a highly skilled and customer-focused Customer Service Advisor to join our team. As a key member of our service team, you'll be responsible for delivering outstanding customer service, providing expert advice on our products and services, and ensuring a seamless and efficient experience for our guests.
**Key Responsibilities**
• Deliver a positive first impression to each guest with a warm and friendly greeting
• Present oil change options and additional services based on manufacturer recommendations
• Build trust and win repeat, loyal customers
• Evaluate customers' needs, working quickly and efficiently
• Provide hands-on assistance under the hood as needed
• Master products, services, and company knowledge
**Requirements**
• Effective interpersonal and oral communication skills
• Ability to interact with people face-to-face
• Friendly and ready to work as part of a customer-focused team
• Eagerness to learn and grow
• Ability to occasionally lift up to 50 pounds
• Full mobility and ability to work with hands above head
• Ability to stand for extended periods and climb stairs
• English fluency in reading, writing, and speaking
**What We Offer**
• Competitive weekly pay and flexible work schedule
• On-the-job training
• Company-provided uniforms and tools
• We promote from within – a commitment we're passionate about
• No late evenings
• Tuition assistance
• Paid time off and holidays
• Medical, dental, vision, and 401(k) savings plans
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