Front Desk Lead

17 hours ago


Austin, Texas, United States Soho House & Co. Full time
Job Summary

The Front Office Manager will be responsible for overseeing rooms (hotel) and Front Office operations; including Butlers, Receptionists, and Member Services and assisting with managing the Reservations/PBX Department as well as manages the Evening Membership Guest List.

A successful candidate has previous experience managing a high-volume, elevated and customer driven boutique property. In addition to a keen eye for detail, and unmatched enthusiasm for hospitality and the Soho House brand.

  • Main Responsibilities:
  • Influential leader that creates and refines efficiency by implementing process that enhances member / guest experience and motivates staff to proactively welcome experience
  • Develop and monitor yearly departmental goals, related to payroll, expenses, staffing levels and guest service Create monthly budgets; keep rooms, expenditure, and staff costs in check as well as guests' correspondences, process all guests and members claims and disputes; Emphasis on accuracy and proper follow-up
  • Oversee concierge role and provide information about local attractions, shopping and points of interest in the city

The estimated salary for this position is $80,000-$120,000 per year, based on location and industry standards.



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