Front Desk Hospitality Ambassador

5 days ago


Austin, Texas, United States New Waterloo Full time

At New Waterloo, we're passionate about creating exceptional experiences for our guests. As a Front Desk Agent at the South Congress Hotel in Austin, Texas, you'll play a vital role in setting the tone for our visitors' stays.

Job Summary

We're seeking a friendly and detail-oriented individual to join our team as a Front Desk Agent. In this role, you'll be responsible for making our guests feel welcome, checking them in and out, taking reservations, and providing top-notch customer service.

Key Responsibilities
  • Guest Experience: Create a warm and inviting atmosphere for our guests, ensuring they feel valued and cared for throughout their stay.
  • Reservations and Check-In/Check-Out: Efficiently manage reservations, check-ins, and check-outs, maintaining accurate records and providing excellent communication.
  • Concierge Services: Offer personalized recommendations and assistance to guests, helping them navigate our hotel's amenities and services.
Requirements
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with guests and colleagues.
  • Multitasking: Demonstrate strong multitasking abilities, juggling multiple tasks and responsibilities while maintaining a high level of attention to detail.
  • Problem-Solving: Exhibit sound judgment and problem-solving skills, resolving guest concerns and issues in a professional and courteous manner.
Benefits
  • Competitive Salary: Enjoy a competitive hourly rate, reflective of your skills and experience.
  • Paid Time Off: Receive up to three weeks of paid time off annually, allowing you to recharge and enjoy your personal time.
  • Health and Wellness Benefits: Take advantage of comprehensive health, vision, and dental benefits, ensuring your well-being is supported.
  • 401(k) Matching: Participate in a 401(k) matching program, helping you build a secure financial future.
  • Tuition Reimbursement: Pursue your educational goals with our tuition reimbursement program, empowering you to grow professionally.
  • Referral Bonuses: Earn referral bonuses for introducing friends and family to our team, rewarding your networks and teamwork.

We offer a dynamic work environment that fosters growth, learning, and camaraderie. Join us as a Front Desk Agent and become an integral part of our hospitality team



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