Service Excellence Representative

2 weeks ago


Independence, Kansas, United States PIB Group Full time

Position: Customer Service Representative

We are seeking enthusiastic individuals who take pleasure in assisting customers. As a Customer Service Representative in our renowned Referencing contact center, your primary responsibility will be to obtain and finalize customer references by engaging with their designated referees via phone, facilitating their journey to secure a new rental property. Additionally, you will play a crucial role in identifying and investigating potential fraudulent applications, helping us mitigate risks for our letting agents and landlords.

Candidate Profile:

We invite applications from motivated, friendly, and passionate individuals who aspire to excel in their roles.

To ensure we continue to surpass our customers' expectations, we are looking for candidates who can demonstrate the following skills:

  • A genuine passion for customer service
  • Ability to establish rapport with diverse customer profiles
  • Exceptional communication skills, both verbal and written
  • Team-oriented mindset: our success hinges on collaborative efforts
  • Confidence in managing workloads and addressing issues with professionalism
  • Comfortable working in a fast-paced, target-driven environment

In addition to a competitive base salary and performance-related bonuses, we offer a range of appealing perks. Our office features a relaxation area equipped with a pool table, television, and gaming consoles, alongside complimentary parking, tea, coffee, and fresh fruit.

Working Hours: We operate on an annualized hours system to ensure availability during peak customer demand periods. A typical workday consists of 7.5 hours, which may extend to 8.5 hours during busy times. Any additional hours worked can be compensated with time off during quieter periods. Saturday shifts will be scheduled on a rotational basis between 9:00 AM and 4:00 PM.

Company Culture:

Collaboration is fundamental to our operations. We believe that working together as a cohesive team enhances our service to customers, benefits our business, and enriches our team members' experiences. We offer competitive compensation, excellent benefits, and substantial career advancement opportunities.

PIB Group is an equal opportunity employer, dedicated to fostering a diverse and inclusive workforce. We do not discriminate based on race, color, gender, religion, disability, age, sexual orientation, or any other legally protected characteristic.

Your application will be handled with the utmost confidentiality.

As part of our HomeLet brand, we provide tenants, landlords, and letting agents with an award-winning referencing service and a comprehensive suite of insurance products.

Benefits: Competitive compensation and additional perks.



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