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Bilingual Customer Support Representative

2 months ago


Independence, Kansas, United States Mister Car Wash Full time
Bilingual Customer Support Representative - Spanish

Join our dynamic team at Mister Car Wash, the leading and rapidly expanding car wash company in the nation. We pride ourselves on delivering exceptional service and fostering a positive work environment.

Position Overview:
The Bilingual Customer Support Representative will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and supporting our customer loyalty initiatives.

Key Responsibilities:
- Respond to customer inquiries via phone and email in a professional and timely manner.
- Investigate and resolve customer concerns, ensuring follow-up as needed.
- Process requests for information and manage account updates.
- Document customer feedback and comments for continuous improvement.
- Maintain accurate data entry and database management.

Qualifications:
- A team player with a positive attitude and eagerness to learn.
- Minimum of 2 years experience in customer service or retail.
- Flexibility to work extended hours and weekends as required.
- Ability to manage multiple tasks while providing effective solutions.
- Proficiency in MS Office Suite and customer care software is preferred.
- Fluency in Spanish is an advantage.

What We Offer:
- Comprehensive benefits package including medical, vision, and dental coverage.
- Opportunities for career advancement within a high-growth company.
- Employee Stock Purchase Plan available after 6 months of service.
- Modern office environment with on-site amenities.
- Free membership to our Unlimited Wash Club.

Mister Car Wash is committed to creating a diverse environment and is proud to be an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.