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Customer Engagement Representative

2 months ago

Independence, Kansas, United States Precision Aviation Group Full time

Position Title: Customer Service Representative

Job Category: Sales and Marketing

Job Overview:

Precision Aviation Group (PAG) is seeking a dedicated Customer Service Representative (CSR) to join our Sales team. This role is essential as we expand our market presence and enhance our sales operations both domestically and internationally. As a premier provider in the aeronautical sector, we pride ourselves on offering comprehensive support and services.

Key Responsibilities:

  • Assist in sales support activities
  • Provide phone-based customer assistance
  • Manage computer-based order processing
  • Handle complex product inquiries
  • Address and resolve customer inquiries and issues
  • Maintain customer records and history
  • Generate reports as needed

Qualifications:

The ideal candidate will possess:

  • 5-7 years of experience in customer service
  • Prior experience in sales support with direct customer interaction
  • Ability to manage support for multiple stakeholders with competing priorities
  • Excellent verbal communication skills
  • Proficiency in software applications such as Word, Excel, Outlook, and SAP; experience with Pentagon systems is a plus
  • A professional and engaging demeanor
  • Strong organizational skills and a team-oriented mindset

PAG offers a stable and growing work environment with a robust infrastructure to support the professional development of our staff. We provide a comprehensive benefits package, including a 401k plan with company matching and competitive compensation. Join us and explore the opportunities for growth and success within our organization.