Customer Service Representative

2 weeks ago


Independence, Kansas, United States Thrift Store Full time

Join Our Team as a Store Associate

Become a vital part of an organization that prioritizes its employees, volunteers, guests, and donors. Our team members exemplify our core values of collaboration, communication, composure, and a strong service orientation in every interaction. If you are eager to advance your career in retail, consider becoming a member of our team. We provide a competitive compensation package, comprehensive leadership development, and opportunities for personal growth.

As a Store Associate, your primary responsibility will be to deliver exceptional service to our guests, manage incoming products, receive donations, and support the Store Manager in maintaining efficient store operations. Each day, you will have the opportunity to positively influence our guests, donors, and the communities we serve.

Our ideal candidate is passionate about retail, service-oriented, composed under pressure, and possesses strong communication skills to build relationships. This individual will be proactive, results-driven, and committed to becoming an expert in their role through ongoing self-improvement and learning.

Availability: Weekend availability is essential.

Key Responsibilities:

Sales Floor Duties:

  • Greet guests and assist with their shopping experience.
  • Provide quick, efficient, and accurate checkout services.
  • Promote upcoming sales and special fundraising initiatives.
  • Maintain a clean and organized sales floor, fitting rooms, and checkout areas.
  • Make brief announcements over the public address system.
  • Answer phone calls in a professional manner.
  • Restock merchandise as needed.

Production Area Duties:

  • Receive and thank guests for their donations.
  • Lift and move boxes and bags of donated items (up to 50lbs).
  • Sort through donations and assess items for quality and condition.
  • Price items according to established guidelines.
  • Meet assigned production goals for each shift.
  • Hang clothing and organize items on racks for display on the sales floor.

Qualifications:

  • Friendly and approachable with strong interpersonal skills.
  • Proficient in written and spoken English (French as required).
  • Attention to detail.
  • Reliable and dependable.
  • Minimum education: Grade 10 or equivalent.
  • Ability to learn cash handling, pricing, sorting procedures, and product display guidelines.
  • Willingness to work weekends, evenings, and holidays as necessary.
  • Must be eligible to work in Canada.

What We Offer:

  • A dynamic and fast-paced community environment where you will engage in our operations and service.
  • Experience the direct impact of our work within the community.
  • Competitive compensation package includes:
    • Employee discounts.
    • Employer-sponsored retirement savings plans.
    • Paid vacation time.
    • Paid sick leave.
    • Opportunities for skill development, career advancement, recognition programs, and in-store sales incentives.

Expectations:

Be prepared to work in a hands-on environment where physical movement through our operations is required while meeting daily objectives. Our stores operate seven days a week, and employee schedules are based on operational needs, including days, evenings, and weekends.

As part of our commitment to maintaining a safe and healthy workplace, CSA-approved footwear is mandatory for all retail positions.

We appreciate all applicants for their interest. Only those selected for an interview will be contacted.

By joining us, you will support our mission of generating funds and positively influencing the communities we serve through the recycling and sale of donated goods.



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