Service Ambassador

7 hours ago


West Chester, Pennsylvania, United States Cascade Innovations Full time

Chester is Germany's largest employer, welcoming over 20 million people daily at more than 5,400 train stations and stops.

Our goal at DB Station&Service AG is to ensure that guests of the Deutsche Bahn feel safe, informed, and comfortable.

We are transforming our train stations into innovative mobility centers, offering not only traditional transportation options but also bike-sharing and car-sharing services.

As a Service Generalist, you will be the face of our company, providing customer-oriented service at both small and large train stations.

Your responsibilities will include:

  • Providing information to travelers and assisting with boarding, changing, and exiting trains
  • Managing passenger flow and coordinating with the 3S control center to ensure safe railway operations
  • Monitoring the overall condition of the train station and initiating improvements
  • Taking proactive measures to address minor issues at the train station and improve the overall quality of the passenger experience
  • Actively participating in the planning of your shifts and suggesting when your presence would be beneficial

At DB Station&Service AG, we value our employees and offer a dynamic work environment with opportunities for growth and development.


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