Service Ambassador: Enhancing Customer Experience

2 weeks ago


West Chester, Pennsylvania, United States Cascade Innovations Full time

About the Role:

Cascade Innovations is seeking a part-time Service Generalist to join our team at various train stations. As a Service Generalist, you will be responsible for providing customer-oriented service, responding to the needs of each station, and ensuring safe railway operations.

Key Responsibilities:

  • Provide customer-oriented service at train stations, taking a holistic approach to meet customer needs.
  • Respond flexibly to the needs of each station, including providing information to travelers and assisting with boarding, changing, and exiting trains.
  • Manage passenger flow and coordinate with the control center to ensure safe railway operations, especially during disruptions or major events.
  • Monitor the overall condition of the train station and initiate improvements, such as addressing cleanliness or vandalism issues by informing the appropriate departments.
  • Take proactive measures to address minor issues at the train station and improve the overall quality of the passenger experience.
  • Participate in the planning of your shifts and suggest when your presence would be beneficial.

About Cascade Innovations:

Cascade Innovations is a leading provider of innovative solutions for the transportation industry. We are committed to ensuring that our customers have a safe, informed, and comfortable experience at our train stations.



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