Service Ambassador: Enhancing Customer Experience
2 weeks ago
About the Role:
Cascade Innovations is seeking a part-time Service Generalist to join our team at various train stations. As a Service Generalist, you will be responsible for providing customer-oriented service, responding to the needs of each station, and ensuring safe railway operations.
Key Responsibilities:
- Provide customer-oriented service at train stations, taking a holistic approach to meet customer needs.
- Respond flexibly to station needs, including providing information to travelers and assisting with boarding, changing, and exiting trains.
- Manage passenger flow and coordinate with the control center to ensure safe railway operations during disruptions or major events.
- Monitor the overall condition of the train station and initiate improvements, such as addressing cleanliness or vandalism issues.
- Take proactive measures to address minor issues at the train station and improve the overall quality of the passenger experience.
- Participate in shift planning and suggest when your presence would be beneficial.
About Cascade Innovations:
Cascade Innovations is a leading provider of innovative solutions for the transportation industry. We are committed to ensuring that our customers have a safe, informed, and comfortable experience at our train stations.
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West Chester, Pennsylvania, United States Cascade Innovations Full timeAbout the Role:Cascade Innovations is seeking a part-time Service Generalist to join our team at various train stations. As a Service Generalist, you will be responsible for providing customer-oriented service, responding to the needs of each station, and ensuring safe railway operations.Key Responsibilities:Provide customer-oriented service at train...
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