Customer Service Ambassador
2 months ago
About Cadia Healthcare
Cadia Healthcare is a leading provider of healthcare services, dedicated to delivering exceptional patient care and experiences. As a Guest Services Representative, you will play a vital role in ensuring our guests receive the highest level of service and satisfaction.
Responsibilities
- Represent the hotel to guests throughout their stay, determining their reservation status and identifying their length of stay.
- Help guests complete registration cards and assign rooms, accommodating special requests whenever possible.
- Verify guests' payment methods and follow established credit-checking procedures.
- Communicate guest and room information to hotel personnel, maintaining accurate records and coordinating requests for maintenance and repair work.
- Manage guest room key storage and supervise access to safe deposit boxes.
Key Skills
- Knowledge of reservation systems to make, change, and cancel reservations, assist guests, and post charges.
- Thorough understanding of credit card and cash-handling policies and procedures.
- Familiarity with sales strategies and suggestive selling techniques to promote hotel services.
- Ability to coordinate room status updates with the housekeeping department and notify them of check-outs, late check-outs, early check-ins, and special requests.
- Awareness of safety and emergency procedures and accident prevention policies.
Requirements
- High school graduate or equivalent.
- Minimum 1-year previous front desk experience, preferably in a large volume property.
- Hotel computer experience.
- Ability to type 30-35 wpm.
- Excellent verbal and written communication skills.
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