Front Desk Assistant

3 weeks ago


Pensacola, Florida, United States Retina Specialty Institute Full time

**Job Title:** Front Desk Representative

**Estimated Salary:** $40,000 - $55,000 per year, based on experience and location.

At Retina Specialty Institute, we are dedicated to preserving and improving the gift of sight. Our team is committed to providing exceptional care to our patients using cutting-edge technology and the latest advancements in healthcare.

We are seeking a detail-oriented Front Desk Representative to join our team. As the first point of contact for many of our patients, you will play a vital role in creating a welcoming and positive experience. Your responsibilities will include check-in and check-out processes for patients, scheduling appointments, updating patient information, verifying insurance, and collecting payments.

**Key Responsibilities:*

  • Greet patients and visitors with a smile and warm welcome.
  • Create an easy and thorough check-in and check-out process for patients.
  • Schedule appointments, scans, and tests according to physician instructions and patient needs.
  • Gather and record accurate patient demographic and insurance information.
  • Scan all documentation received from patients, physicians, and team members into the patient's Electronic Medical Record.
  • Verify insurance eligibility through electronic resources.
  • Collect patient's out-of-pocket liability: co-pays, refraction fees, prior balances, etc.
  • Manage Front Desk office inventory and equipment through the inventory control system.
  • Work-up charts prior to appointment to ensure necessary prior authorizations were obtained.

**Qualifications:*

  • High school diploma or equivalent required.
  • Must be willing and able to regularly travel to satellite clinics: Foley & Gulf Breeze.
  • Must be willing and able to occasionally travel to further satellite clinics: Fairhope, Fort Walton Beach, & Crestview.
  • At least 1 year of medical clinic experience (or equivalent) required.
  • Preferred: Associate degree or higher; Working knowledge of medical and vision insurances; Bilingual is a plus.

**Benefits:** Competitive salary, health, dental, and vision insurance, life insurance, disability coverage, ancillary benefits, 401k eligibility with company match, paid time off, holidays, opportunities for professional development and certification, and a friendly work environment.



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