Front Desk Ambassador

3 weeks ago


Pensacola, Florida, United States Retina Specialty Institute Full time
Overview
The Retina Specialty Institute, a renowned leader in ophthalmology, seeks a highly skilled Front Desk Representative to join its esteemed team. Based in Pensacola, this role offers a unique opportunity to work with cutting-edge technology and provide exceptional patient care.

About the Role
This position is ideal for individuals who excel in providing outstanding customer service, possess excellent communication skills, and are proficient in managing multiple tasks simultaneously. As a key member of the front desk team, you will be responsible for creating a welcoming atmosphere for patients, scheduling appointments, and handling administrative duties.

Responsibilities
* Greet patients and visitors with a smile and warm welcome
* Create an easy and thorough check-in and check-out process for patients
* Respond to questions and concerns promptly and courteously, enlisting assistance of fellow team members when necessary
* Schedule appointments, scans, and tests for patients according to physician instructions and patient needs
* Gather and record accurate patient demographic and insurance information
* Scan all documentation received from patients, physicians, and team members into the patient's Electronic Medical Record
* Verify insurance eligibility through electronic resources
* Collect patient's out-of-pocket liability: co-pays, refraction fees, prior balances, etc.

Requirements
* High school diploma or equivalent, required
* At least 1 year of medical clinic experience (or equivalent) required
* Must be willing and able to regularly travel to satellite clinics: Foley & Gulf Breeze
* Ability to remain calm and professional in situations of high pressure, stress, and/or emotion

Benefits
* Competitive salary commensurate with experience ($45,000 - $55,000 per annum)
* Health, dental, and vision insurance
* Life insurance, disability coverage, and ancillary benefits offered
* 401k eligibility with company match
* Paid time off and holidays
* Opportunities for professional development and certification
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