Equipment Rental Administrator

6 days ago

Sacramento, California, United States Custom Truck One Source Full time

Job Summary:

We are seeking a highly organized and detail-oriented Rental Operations Coordinator to join our team at Custom Truck One Source. As a key member of our rental department, you will be responsible for coordinating the administrative functions of our rental business, ensuring that our clients receive exceptional service and that our organizational goals are met.

Key Responsibilities:

  • Coordinate the administrative functions of the rental business, including contract administration, workflow management, and customer service.
  • Effectively administer and control the workflow of contracts, ancillary documents, and equipment rentals to ensure timely execution and delivery of agreements.
  • Process documents and generate invoices accurately and timely to ensure compliance with rental and sales agreements.
  • Coordinate with accounting to ensure accurate processing of rental agreements and maintain accurate records.
  • Communicate professionally with clients and team members to ensure effective management of rental and sales processes.
  • Attend inventory status meetings and maintain accurate understanding of available inventory, anticipated timelines, and potential issues related to rental and sales equipment.
  • Coordinate with logistics to dispatch equipment to clients and process equipment check-in and check-out.
  • Analyze internal processes and recommend procedural or policy changes to improve operations.

Requirements:

  • Associate degree or relevant college degree or 3 years of experience in a similar role.
  • Experience with heavy equipment sales, services, or dealerships.
  • Experience with Windows-based software, including Outlook and Excel.
  • Excellent organizational and communication skills.
  • Ability to meet deadlines and manage priorities in a fast-paced environment.

Preferred Qualifications:

  • Experience with multi-state equipment rentals.
  • Experience with Rentalman software.

Competencies Required:

  • Communication and Writing: Ability to speak and write effectively to individual customers, groups of customers, and employees.
  • Customer Service: Knowledge of principles and processes for providing customer service.
  • Attendance: Ability to work as scheduled with punctual attendance.
  • Collaboration: Ability to work cooperatively with all levels of employees and external customers.
  • Problem Solving: Ability to identify and resolve problems in a timely manner.
  • Mathematical Skills: Ability to work with mathematical concepts.
  • Ethics: Treats people with respect and upholds organizational values.

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