Rental Logistics Coordinator

5 days ago

Sacramento, California, United States HOME DEPOT U.S.A., INC. Full time
Job Summary

We are seeking a highly skilled Rental Logistics Coordinator to join our team at HOME DEPOT U.S.A., INC. This role is responsible for maximizing the productivity of all delivery resources to ensure timely delivery and pickup of rental assets. The successful candidate will work closely with stores, rental sales representatives, and rental delivery drivers to ensure seamless execution and accountability for service failures.

Key Responsibilities
  • Collaboration and Project Management
    • Lead cross-functional projects and participate in team strategy discussions
    • Partner with the contact center on prospective rentals
    • Complete daily pick-up confirmation calls
    • Partner with sales teams to assist with sales inquiries, appointments, equipment availability, and other opportunities
    • Partner with other facilities/locations on sourcing fleet for upcoming jobs
    • Partner with leadership on scheduling transportation of fleet being transferred from another facility
    • Partner with outside haulers when needed to deliver equipment
    • Troubleshoot reports daily and partner to resolve
  • Compliance, Safety, and Training
    • Promote overall safety and support leadership where applicable
    • Perform all work and assignments in accordance with proper safety practices
    • Maintain regulatory compliance and DOT driving standards
  • Dispute Resolution
    • Manage the dispute resolution process with customers by analyzing and exploring various solutions and making recommendations to stores or other business partners
  • Routing, Planning, and Problem Solving
    • Use discretion and independent judgment to plan driver routes that will meet customer needs while maximizing efficiency
    • Strategically plan to achieve on-time delivery of 90% or better
    • Work with technicians to ensure equipment is rental-ready and preloaded to ensure efficiency within an assigned region
    • Adjust routes to address various delivery challenges
    • Make recommendations for process changes that align with business goals
Requirements
  • Must be 18 years of age or older
  • Must be legally permitted to work in the United States
Preferred Qualifications
  • Working knowledge of Microsoft Office Suite
  • Working knowledge of presentation software (e.g., Microsoft PowerPoint)
  • Demonstrated ability to collaborate and work effectively with cross-functional teams
  • Demonstrated project management skills
  • Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
  • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
  • Excellent written and verbal communication skills
Education
  • The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED
Work Experience
  • 1 year of experience in a related field
Leadership Experience
  • No previous leadership experience
Competencies
  • Action Oriented
  • Being Resilient
  • Business Insights
  • Courage
  • Decision Quality
  • Manages Ambiguity
  • Persuades
  • Collaborates
  • Demonstrates Self-Awareness
  • Instills Trust
  • Manages Complexity
  • Plans and Aligns
  • Communicates Effectively
  • Customer Focus

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