IT Help Desk Lead

4 hours ago

Salt Lake, Utah, United States Traeger Wood Pellet Grills Full time
IT Help Desk Lead

Welcome to Traeger Wood Pellet Grills, where innovation meets outdoor cooking. We're a team of passionate individuals dedicated to revolutionizing the way people cook and connect. As an IT Help Desk Lead, you'll play a critical role in ensuring our systems are secure, reliable, and efficient.

Key Responsibilities:
  • Lead the global help desk team to deliver exceptional technical support and customer service
  • Manage vendor relationships and coordinate with external vendors for hardware and software procurement, support, and maintenance
  • Provide advanced technical support for hardware, software, and network issues, ensuring timely resolution and minimal disruption to business operations
  • Automate toil through the creation of automation scripts (e.g., PowerShell)
  • Manage the company's Microsoft 365 environment and Active Directory services to ensure best practices in organizational security
  • Oversee the maintenance and standardization of network infrastructure (on-premises) to ensure security and performance
  • Implement device management policies, track inventory, and ensure device compliance with security updates
  • Manage Helpdesk Tools, including Jira Service Management and related support tools
Requirements:
  • Bachelor's degree in information technology/computer science or commensurate years of professional experience
  • Minimum of 3 years of experience in a similar role, with a focus on managing Help Desk teams and general IT operations
  • Familiarity with MDM software, such as MS Intune, and Kandji
  • Familiarity with remote tools like Ninja RMM
  • Familiarity with security endpoint solutions like Defender
  • Familiarity with Jira Service Desk and a general understanding of the Atlassian ecosystem
  • Proficiency with ITIL, data retention, and compliance concepts and best practices
  • Familiarity with audio-visual equipment that supports meeting spaces
What We Offer:
  • Be part of a true team working towards a common goal
  • Culture of risk-taking, innovation, and quality
  • So.Much.Food.
  • Have an outdoor lover's paradise in your backyard
  • Full medical/dental/vision packages to fit your needs
  • 401K to help you plan for the future
  • Tuition reimbursement
  • Individual professional development programs and initiatives to help you grow professionally
  • Great discounts on all things Traeger

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