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Front Desk Operations Manager

2 months ago

Salt Lake, Utah, United States Holiday Inn Express & Suites, SLC Airport Full time
Front Desk Manager Job Description

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Holiday Inn Express & Suites, SLC Airport. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and providing outstanding customer service.

Key Responsibilities:
  • Manage the front desk operations, including supervising front office staff and enforcing hotel policies.
  • Lead by example, demonstrating a commitment to customer service and a positive attitude.
  • Communicate effectively with guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Collaborate with the hotel team to ensure seamless operations and excellent guest services.
  • Monitor and control the front desk budget, ensuring efficient use of resources.
Requirements:
  • At least 2 years of experience in a front office management role, preferably in the hospitality industry.
  • Excellent communication, management, and multitasking skills.
  • Proficient in Microsoft Word and Excel, with experience in bookkeeping and financial management.
  • High school diploma or equivalent required.
  • 1 year of hospitality experience preferred.