Service Desk Analyst
3 weeks ago
Overview
Flexjet is seeking a dedicated and committed Technical Support Specialist who will provide first-level support for service requests. The ideal candidate is customer-focused and will work to understand the needs of our users. Our staff works in a team environment and is supported by a full-service network infrastructure group as well as a team of in-house developers.
Responsibilities
- Handle service requests that come in via our help desk system, monitor end-user reported problems, and communicate with appropriate personnel using incident management and request fulfillment processes.
- Document issues found and troubleshooting practices.
- Setup, maintenance, and repair of PC-based computer hardware, printers, network wiring, and basic process troubleshooting relating to operating systems, in-house and third-party applications, networks, and telecommunications.
- Participate in weekly on-call support rotation.
- Perform break/fix tasks and define the term.
- Review and update technical support documentation to ensure information is complete and accurate.
- Collaborate with third-party vendors to resolve software/hardware problems and disputes.
- Some light travel to other office locations may be required as needed.
Requirements
- Bachelor's degree in business or computer science preferred.
- 3-5 years of experience with hardware support.
- Strong knowledge of Microsoft Client operating systems up to Windows 10 is required.
- Has or can achieve Microsoft Certification within 1 year of hire.
Key Skills and Qualifications
- Exceptional attention to detail.
- Strong time management and prioritization skills.
- Ability to work autonomously.
- Working knowledge of network wiring standards and protocols.
- Critical thinking and problem-solving skills.
- Can troubleshoot, diagnose, and repair computer hardware, telecommunications, and peripheral equipment with minimal direction.
- Ability to work under pressure and prioritize to complete tasks in a timely manner.
- Exhibits well-developed interpersonal skills that promote and foster a team culture.
- Possesses excellent organizational skills and communication skills, both written and verbal to establish and maintain effective working relationships.
- Proficient interpersonal skills.
- Training skills necessary to educate employees on the use of hardware, software, and processes.
- Routine system administration activities, such as resetting passwords, printer set-ups, user accounts, and accessibility.
Desired Skills
- SCCM knowledge is a plus.
- ITIL knowledge is a plus.
- Office 365 Administration.
- Microsoft Azure knowledge is a plus.
- Microsoft Intune knowledge is a plus.
- Prior experience in travel or aviation industries is a plus.
- Pilot's license is a plus.
-
Service Desk Support Specialist
3 days ago
Cleveland, Ohio, United States Flexjet Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Service Desk Analyst to join our team at Flexjet. As a Service Desk Analyst, you will be responsible for providing first-level support to our users, handling service requests, and troubleshooting technical issues.Key Responsibilities:Respond to service requests via our help desk system, phone,...
-
Help Desk Analyst
3 weeks ago
Cleveland, Ohio, United States Sherwin-Williams Full timeJob SummaryThe IT Help Desk Analyst will provide Sherwin-Williams store employees with a single point of contact to track, log, report, and resolve level one hardware and software problems through an automated problem tracking system. The Help Desk operates during the following hours: Monday through Friday, 6:30 AM to 8:00 PM EST, Saturday, 7:30 AM to 4:00...
-
IT Help Desk Analyst
10 hours ago
Cleveland, Ohio, United States The Sherwin-Williams Company Full timeJob SummaryThe Sherwin-Williams Company is seeking a highly motivated and detail-oriented IT Help Desk Analyst to join our team. As a key member of our IT department, you will provide technical support and assistance to store employees, ensuring seamless operation of our computer systems and networks.Key ResponsibilitiesProvide technical support and...
-
Service Desk Support Specialist
4 weeks ago
Cleveland, Ohio, United States Flexjet Full timeJob SummaryFlexjet is seeking a dedicated and committed Technical Support Analyst to provide first-level support for service requests. The ideal candidate is customer-focused and works effectively in a team environment.Key ResponsibilitiesProvide first-level support for service requests via help desk system, phone, or emailMonitor end-user reported problems...
-
Help Desk Supervisor
3 days ago
Cleveland, Ohio, United States Sherwin-Williams Full timeJob Title: Help Desk SupervisorAt Sherwin-Williams, we're committed to providing exceptional customer service and support to our employees and customers. As a Help Desk Supervisor, you'll play a critical role in ensuring that our IT systems and infrastructure are running smoothly and efficiently.Key Responsibilities:Manage and oversee the Help Desk team,...
-
Front Desk Manager
6 days ago
Cleveland, Ohio, United States Drury Hotels Full timeFront Desk Supervisor **About the Role** We are seeking a Front Desk Supervisor to assist the management team in supervising the front desk and guest service positions at our hotel. As a key member of our team, you will be responsible for ensuring adherence to hotel policies and procedures, motivating and training team members, and providing exceptional...
-
Front Desk Manager
1 week ago
Cleveland, Ohio, United States Drury Hotels Full timeFront Desk Supervisor **About the Role** We are seeking a Front Desk Supervisor to assist the management team in supervising the front desk and guest service positions at our hotel. As a key member of our team, you will be responsible for ensuring adherence to hotel policies and procedures, motivating and training team members, and providing exceptional...
-
Front Desk Representative
7 days ago
Cleveland, Ohio, United States IHG Full time**Front Desk Agent Opportunity****About the Role:**We are seeking a skilled Front Desk Agent to join our team at InterContinental Hotels Cleveland. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.**Key Responsibilities:**Check-in and check-out hotel guests...
-
Front Desk Associate
3 weeks ago
Cleveland, Ohio, United States DelMonte Hotel Group Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesGuest Services: Greet and register guests, assign rooms, and provide...
-
Front Desk Associate
2 weeks ago
Cleveland, Ohio, United States DelMonte Hotel Group Full timeFront Desk Clerk Job DescriptionWe are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities:Greet and register guests, assigning rooms and...
-
Front Desk Representative
3 weeks ago
Cleveland, Ohio, United States DelMonte Hotel Group Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesGuest Services: Greet and register guests, assign rooms, and provide...
-
Guest Service Agent
2 days ago
Cleveland, Ohio, United States Kimpton Hotel Full timeJob Title: Guest Service AgentWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Kimpton Schofield Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Registration and...
-
Front Desk Agent
2 weeks ago
Cleveland, Ohio, United States IHG Full timeJob Title: Front Desk AgentAt IHG Hotels & Resorts, we're seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you'll be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Check guests in and out, handling room assignments and key...
-
Front Desk Representative
2 weeks ago
Cleveland, Ohio, United States dandbcareers Full timeJob Title: Front Desk/HostAbout the Role:We are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key Responsibilities:Deliver exceptional guest service,...
-
Front Desk Associate
2 weeks ago
Cleveland, Ohio, United States DelMonte Hotel Group Full timeFront Desk Clerk Job DescriptionWe are seeking a highly motivated and detail-oriented Front Desk Clerk to join our team at the DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Greet and register guests, assigning rooms and...
-
Front Desk Associate
2 weeks ago
Cleveland, Ohio, United States DelMonte Hotel Group Full timeFront Desk Clerk Job DescriptionWe are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities:Guest Service: Greet and register guests,...
-
Front Desk Associate
1 week ago
Cleveland, Ohio, United States DelMonte Hotel Group Full timeFront Desk Clerk Job DescriptionWe are seeking a highly motivated and detail-oriented Front Desk Clerk to join our team at the DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Greet and register guests, assigning rooms and...
-
Front Desk Representative
1 week ago
Cleveland, Ohio, United States dandbcareers Full timeJob Title: Front Desk/HostJob Summary:We are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be responsible for delivering an unparalleled Guest experience through exceptional customer service, game rentals, and merchandise sales.Key Responsibilities:Provide a warm and welcoming...
-
Front Desk Representative
1 week ago
Cleveland, Ohio, United States IHG Full timeJob Title: Front Desk RepresentativeWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at IHG Hotels & Resorts. As a Front Desk Representative, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Provide exceptional...
-
Help Desk Supervisor
5 days ago
Cleveland, Ohio, United States Murtech Staffing & Solutions Full timeHelp Desk Lead Job DescriptionJob Summary:We are seeking a highly skilled and experienced Help Desk Lead to oversee our team of technicians and provide exceptional customer service to our clients. The successful candidate will have a strong technical background, excellent communication skills, and the ability to lead and motivate a team.Key...