System Support Specialist
3 days ago
Cirrus Group Consulting is seeking an experienced specialist to support our team that manages NEC PBX systems, Cisco TelePresence systems, Active Directory, O365, and Mobile Device Management application.
Key Responsibilities:- Daily operational support for our team
- Perform work in a customer service-oriented manner and maintain a professional approach
- Remain adaptable and flexible in acceptance of changes in techniques and procedures
- Support maintenance of existing systems
- Support helpdesk team as required
- Collaborate with the security team to harden systems
- Support effort to upgrade or replace systems as required
- Create and maintain up-to-date documentation for related processes
- Provide daily administrative support for Intune
- Troubleshoot and resolve server and endpoint issues
- Support the maintenance and management of Intune servers at multiple locations
- Perform Intune failover testing
- Assist effort to upgrade or replace existing MDM solution if required
- Assist in the creation and maintenance of supporting documentation
- 5-7 years of experience supporting systems and/or devices
- Two of three of the following requirements:
- Minimum 2 years working with Cisco TelePresence and/or Cisco Voice System
- Minimum 2 years working with MS O365 and Active Directory Administration
- Minimum 2 years of experience with Intune for Mobile Device Management
- Bachelor's degree in IT or related field
- Good working knowledge of server and desktop operating systems
- Minimum 2 years managing and supporting NEC PBX systems
- Good oral and written communication skills and demonstrated ability to document and present configuration and design documents to team when requested
- Professional work environment, in both dress code and behavior
- Cisco Certified Specialist - Collaboration Core
- Solutions Expert (MCSE)
- Microsoft Certified Professional (MCP)
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