Senior IT Support Specialist
2 days ago
HOK is a global design, architecture, engineering and planning firm recognized for its innovative approach and commitment to excellence. We are seeking a highly skilled Senior IT Support Specialist to join our team in San Francisco.
Job Summary:The Senior IT Support Specialist will provide technical support to our system users, ensuring the smooth operation of our computer systems and peripheral equipment. This role requires a strong understanding of computer hardware and software, as well as excellent communication and problem-solving skills.
Key Responsibilities:- Provide Tier 2 technical support to system users
- Monitor the helpdesk system for timely closure of tickets and provide an escalation path for unresolved issues
- Oversee the daily performance of computer systems and peripheral equipment
- Observe, escalate and/or correct system problems
- Verify employee equipment is set up correctly, including hardware and software installation
- Maintain and verify the accuracy of account and inventory records
- Study technical manuals and confer with users to resolve problems
- Work closely with product vendors and managers to service major hardware/software problems and defects
- Train users in the proper use of hardware or software
- Confer with general staff and management to establish requirements for new systems or modifications
- Demonstrate continuous effort to improve operations, decrease turnaround times and provide quality customer service
- Advanced knowledge of basic PC components
- Advanced knowledge of Microsoft-based networking protocols
- Experience with voice and data telecommunications systems
- Experience with remote access technologies for support and office connectivity
- Proficiency in Microsoft 365 required
- Ability to set up and operate a variety of computer equipment
- Ability to work efficiently, in an organized manner and with attention to detail
- Ability to communicate timely and effectively regarding technical matters
HOK offers a comprehensive benefits package, including medical, dental and vision coverage, 401(K) savings plan, disability, life and accident insurance, paid time off (PTO) accruals and parental leave. Compensation is based on experience, qualifications, education and location.
The reasonably expected salary range for this position in San Francisco is $34.22/hour to $38.46/hour. Other compensation may include a discretionary bonus.
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