Information Technology Support Specialist

1 month ago


San Francisco, California, United States System Soft Technologies Full time

Job Summary:

We are seeking a highly skilled Information Technology Support Specialist to join our team at System Soft Technologies. This role will provide Level II and III support for hardware and software issues, including installations, troubleshooting Windows, Active Directory, Office 365, and Exchange.

Key Responsibilities:

  • Provide technical support and troubleshooting for hardware and software problems for desktop and laptop computers.
  • Install hardware and software on workstations.
  • Utilize ticketing systems to manage and resolve issues.
  • Troubleshoot Active Directory, Office 365, and Outlook.
  • Manage and create technical documentation.
  • Re-image computers, perform data migrations and restorations, and conduct remote problem solving when required.

Requirements:

  • 5+ years of Windows troubleshooting experience.
  • 2-3 years of iOS experience highly desired.
  • Basic system administration background.
  • 3+ years of Active Directory experience.
  • Ability to troubleshoot MS 365 and Exchange Server.
  • PowerShell skills highly desired.
  • Possess a working knowledge of hardware components, hardware configurations, and software/application implementation.
  • Knowledge in Cloud-based content management systems.
  • Ability to install/deploy Windows/Apple-based computers.
  • Excellent documentation skills with ticketing system experience.
  • Excellent customer service and communication skills.

This is a hybrid remote position, requiring 1-2 days of on-site work per week.



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