System Support Specialist

2 weeks ago


San Francisco, California, United States Cirrus Group Consulting Full time
Job Title: System Support Specialist

Cirrus Group Consulting is seeking an experienced System Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing daily operational support for our NEC PBX systems, Cisco TelePresence systems, Active Directory, O365, and Mobile Device Management application.

Key Responsibilities:
  • Provide daily operational support for our systems and applications
  • Perform work in a customer service-oriented manner and maintain a professional approach
  • Remain adaptable and flexible in acceptance of changes in techniques and procedures
  • Support maintenance of existing systems and applications
  • Collaborate with the security team to harden systems
  • Support effort to upgrade or replace systems as required
  • Create and maintain up-to-date documentation for related processes
Requirements:
  • 5-7 years of experience supporting systems and/or devices
  • Two of three of the following requirements:
    • Minimum 2 years working with Cisco TelePresence and/or Cisco Voice System
    • Minimum 2 years working with MS O365 and Active Directory Administration
    • Minimum 2 years of experience with Intune for Mobile Device Management
Preferred Qualifications:
  • Bachelor's degree in IT or related field
  • Good working knowledge of server and desktop operating systems
  • Minimum 2 years managing and supporting NEC PBX systems
  • Good oral and written communication skills and demonstrated ability to document and present configuration and design documents to team when requested


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