Technical Support Specialist

4 weeks ago

Atlanta, Georgia, United States I2USystems Inc Full time

Job Title: Technical Support Specialist

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at I2USystems Inc. The successful candidate will be responsible for providing exceptional technical support to our clients, ensuring that their IT needs are met with efficiency and professionalism.

Key Responsibilities:

  • Provide proactive management and prioritization of service requests and incidents using ServiceNow ticketing system.
  • Offer a tiered resolution model for satisfying service requests.
  • Work with subject matter experts for tier 3 requests requiring specific domain knowledge.
  • Provide service desk support for end-users via phone, email, chat, and ServiceNow.
  • Diagnose and resolve complex hardware and software issues.
  • Provide end-user support for desktops, laptops, printers, and other peripherals.
  • Install, configure, and upgrade operating systems and software.
  • Setup users' accounts and permissions after imaging process.

Deliverables:

  • Identify and onboard 3 individuals as proof of concept supporting staff augmentation model for a six-month period.
  • Provide weekly reporting documenting the number of tickets received, resolved by tier, time to resolution, problems identified, and any other mutually agreed-upon data points.
  • Work with the appropriate teams to provide an analysis of ServiceNow's usage of knowledge and asset management, followed by a roadmap to ensure maximum utilization.
  • Support the efforts to deliver the strategy identified within the roadmap.

Requirements:

  • Proven experience in technical support and service delivery.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of ServiceNow and its features.
  • Strong analytical and technical skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States TekStream Solutions Full time

    Desktop Support Role at TekStream SolutionsTekStream Solutions is seeking a skilled Desktop Support Specialist to provide technical assistance to our team. As a Desktop Support Specialist, you will be responsible for troubleshooting and resolving technical issues related to Windows and Mac laptops, iOS and Android mobile devices, monitors, printers, and...

  • Technical Support Specialist

    3 weeks ago

    Atlanta, Georgia, United States US Tech Solutions Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at US Tech Solutions. As a Technical Support Specialist, you will provide technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular...

  • Technical Support Specialist

    1 month ago

    Atlanta, Georgia, United States US Tech Solutions Full time

    Job Title: Technical Support Specialist Job Summary: We are seeking a skilled Technical Support Specialist to provide technical assistance to our clients. Key Responsibilities: * Provide technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular connectivity. *...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Disability Solutions Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at T-Mobile. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.Key ResponsibilitiesProvide technical support to customers via phone, email, and chatAnalyze and resolve complex...

  • Technical Support Specialist

    1 month ago

    Atlanta, Georgia, United States Abacus Full time

    Technical Support SpecialistAbacus is seeking a skilled Technical Support Specialist to provide technical assistance to engineers in various areas, including production, operations, maintenance, process improvement, and product development.Key Responsibilities:Provide technical support to engineers in areas such as production, operations, maintenance,...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States DivIHN Integration Inc Full time

    At DivIHN Integration Inc, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical repair direction and support on all client proprietary products. You will work closely with our vendors to help resolve diagnostic and repair direction for our customers.About...

  • Technical Support Specialist

    1 month ago

    Atlanta, Georgia, United States Syntricate Technologies Full time

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Syntricate Technologies. As a Technical Support Specialist, you will be responsible for providing technical support across the company, including installing and configuring computer hardware, software, systems, networks, printers, and scanners. You will also be...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Verint Systems Full time

    Job Summary:Verint Systems is seeking a skilled Technical Support Specialist to join our Fraud and Security Solutions team. As a Technical Support Specialist, you will provide technical assistance to customers and integrators, troubleshooting and resolving complex technical issues.Key Responsibilities:Provide technical support to customers and integrators...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States TEKsystems Full time

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our C-level, AVP, VP, and administrative assistants.Key Responsibilities:Provide timely and effective technical support to our executive team,...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Pyramid Consulting, Inc Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Pyramid Consulting, Inc. The successful candidate will be responsible for providing technical support and maintenance for our clients' technology infrastructure.Key Responsibilities:Provide technical support and troubleshooting for...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States DivIHN Integration Inc Full time

    At DivIHN Integration Inc, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical repair direction and support on all client proprietary products. You will work closely with our vendors to help resolve diagnostic and repair direction for our customers.About...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Johnson Service Group (IL) Full time

    Job Description:At Johnson Service Group, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular connectivity.Key...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Syntricate Technologies Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Syntricate Technologies. The ideal candidate will have a strong background in audio video conference management and support using Webex, as well as experience with telecommunications systems, including switches, routers, and Voice over Internet Protocol (VOIP).Key...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States V-Soft Consulting Full time

    Job Summary:V-Soft Consulting is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams. This includes troubleshooting and resolving technical issues related to computer hardware and software, as well as...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Inspiroz Full time

    Job OverviewInspiroz is seeking a skilled School Technology Specialist to join our on-site IT support team in Atlanta. As a key member of our team, you will play a crucial role in supporting the day-to-day technology needs across our portfolio of charter schools.As a School Technology Specialist, you will work under the supervision of an Inspiroz Service...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Mondo Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Mondo. As a key member of our IT operations team, you will be responsible for monitoring production systems, addressing failures, and collaborating with teams to document production configurations and set operational...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States HighCloud Solutions Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly experienced Technical Support Specialist to join our team at HighCloud Solutions. The ideal candidate will have a minimum of 5 years of experience in providing hands-on technical support to internal users, with a strong background in resolving complex technical issues related to...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Renewed Vision Full time

    Job OverviewRenewed Vision is seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our software products.Key Responsibilities:Provide timely and effective technical...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Crescens Full time

    Job Title:Application SupportJob Summary:Crescens is seeking a skilled Technical Support Specialist to provide technical assistance to end-users in a Tier-II support role. The ideal candidate will have a strong background in information security, privacy, system/network administration, and support, or application development.Key Responsibilities:Provide...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States V-Soft Consulting Group Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at V-Soft Consulting Group. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and employees. Your primary focus will be on resolving hardware and software issues, as well as maintaining and troubleshooting...