Product Support Manager

5 days ago

Fort Lauderdale, Florida, United States Florida Detroit Diesel-Allison Full time
Product Support Manager Job Description

Florida Detroit Diesel-Allison is seeking a highly skilled Product Support Manager to oversee the daily management of operations related to Product sales and project financials.

Key Responsibilities:
  • Review and confirm financial details of new projects for the Sales team
  • Ensure all required paperwork is provided for new Sales projects
  • Setup and open new Sales projects
  • Work with Credit department to obtain customer credit approvals
  • Open and close work orders for Sales projects
  • Monitor costs for projects
  • Invoice customers for equipment and services related to Sales projects
  • Maintain backlog report of open projects
  • Prepare, review, and distribute monthly reports related to Product Sales
  • Process vendor invoices for new equipment (i.e., generators, transfer switches, engines)
  • Monitor and close out deferred funds on a project basis as needed
  • Track equipment inventory and identify aging items
  • Perform cycle counts for inventory
  • Prepare paperwork, set up deliveries for product shipments to customers
  • Oversee purchasing
  • Provide customers with partial and full lien waivers
  • Maintain database of installed equipment
  • Ensure that all operations comply with company policies and standards
  • Work with the Product Sales team to communicate project changes, vendor issues, and help ensure successful projects
  • Manage Operations in accordance with company goals
Qualifications:
  • Bachelor's Degree (four year college or university) and/or three to seven years related experience
  • Ability to accept responsibility and account for his/her actions
  • Ability to perform work accurately and efficiently
  • Ability to work independently with minimal supervision
  • Ability to communicate effectively with others using the spoken and written word
  • Ability to take care of the customers' needs while following company policies and procedures
  • Ability to make critical decisions while following company policies and procedures
  • Ability to influence others to perform their jobs effectively and to be responsible for making decisions
Skills and Abilities:
  • Computer Skills: Proficient in Microsoft Office applications (Word, Excel, Outlook)
  • Prior experience with Oracle systems preferred

Prior experience managing business operations focused on heavy, industrial, and or power driven equipment in a facilitative Original Equipment Manufacturer (OEM) partnering arrangement is preferred. Prior experience working with a product sales team in a similar role is also preferred. Ability to plan and carry out responsibilities under limited supervision is required.

Florida Detroit Diesel-Allison is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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