Product Support Specialist

1 week ago


Fort Lauderdale, Florida, United States UKG (Ultimate Kronos Group) Full time
Job Summary

UKG is seeking a skilled Product Support Specialist to deliver exceptional customer experiences. As a member of our Global Support team, you will leverage your expertise in Human Capital Management (HCM) to provide timely, accurate, and complete resolutions for product-related issues.

Key Responsibilities
  • Provide world-class customer support by adhering to processes and using established best practices to achieve key performance indicators and meet Service Level Agreements (SLAs)
  • Develop in-depth product knowledge and expertise for UKG products, including a deep understanding of functionality and architecture
  • Triage and resolve issues effectively by researching, troubleshooting, and identifying the root cause using solid problem-solving skills
  • Collaborate and communicate with internal peers and key stakeholders to progress customer issues using verbal and written communication
  • Log product deficiencies and work with Engineering to pursue acceptable resolutions
Requirements
  • 5+ years of experience supporting and troubleshooting Human Resources, Learning and/or HRIS processes and/or systems
  • Exceptional written and verbal communication and customer service skills
  • Thrives working in a fast-paced, highly collaborative team environment and can also work independently
About UKG

At UKG, our purpose is peopleTM. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home.



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