Bilingual Client Relations Specialist
2 days ago
Denovo Review is seeking a highly skilled Bilingual Client Relations Specialist to join our team in Houston, TX. As a key member of our client relations team, you will be responsible for creating exceptional customer experiences while executing administrative duties with precision and attention to detail.
Key Responsibilities:
- Provide exceptional customer service to clients via phone and in-person
- Schedule calls and meetings with clients and internal teams
- Update clients on case status and provide support as needed
- Utilize case management software to access client information and execute administrative tasks
- Escalate client issues to paralegals or attorneys as required
- Draft and send mass client correspondence using email distribution lists
- Send mailings and packages as needed
- Assist with the preparation of legal documents
- Maintain accurate and up-to-date client files
- Support team members with backfilling and providing assistance when needed
Requirements:
- High School diploma or equivalent required
- Fluency in English and Spanish required
- Minimum 1 year of customer service experience
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic proficiency in Microsoft Office suite
- Ability to occasionally lift and/or move up to 40 pounds
Benefits:
- Professional development opportunities in the legal industry
- Paid time off and holidays
- Health insurance benefits
- 401K with employer match
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