Bilingual Client Relations Specialist

2 days ago


Houston, Texas, United States Denovo Review Full time
Job Title: Bilingual Client Relations Specialist

Denovo Review is seeking a highly skilled Bilingual Client Relations Specialist to join our team in Houston, TX. As a key member of our client relations team, you will be responsible for creating exceptional customer experiences while executing administrative duties with precision and attention to detail.

Key Responsibilities:

  • Provide exceptional customer service to clients via phone and in-person
  • Schedule calls and meetings with clients and internal teams
  • Update clients on case status and provide support as needed
  • Utilize case management software to access client information and execute administrative tasks
  • Escalate client issues to paralegals or attorneys as required
  • Draft and send mass client correspondence using email distribution lists
  • Send mailings and packages as needed
  • Assist with the preparation of legal documents
  • Maintain accurate and up-to-date client files
  • Support team members with backfilling and providing assistance when needed

Requirements:

  • High School diploma or equivalent required
  • Fluency in English and Spanish required
  • Minimum 1 year of customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Basic proficiency in Microsoft Office suite
  • Ability to occasionally lift and/or move up to 40 pounds

Benefits:

  • Professional development opportunities in the legal industry
  • Paid time off and holidays
  • Health insurance benefits
  • 401K with employer match


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