Account Specialist
6 days ago
We are seeking a highly skilled and detail-oriented Customer Account Specialist to join our team at United States Cold Storage. As a key member of our Customer Service department, you will be responsible for providing exceptional support to our customers, ensuring their needs are met in a timely and efficient manner.
Key Responsibilities- Process cross-docks and manage inventory levels to ensure accurate and timely delivery of products
- Verify inventory and notify customers of potential shortages, ensuring seamless communication and resolution
- Review receipts, outbounds, and charges to ensure accuracy and compliance
- Process hold/releases of inventory and manage electronic transactions to prevent failures
- Answer phone calls and respond to customer inquiries in a professional and courteous manner
- Research and resolve OS&Ds, creating reports and providing solutions to customers
- Post inbound and outbound orders, ensuring timely and accurate processing
- Input orders on time to be shipped on pools, maintaining high levels of productivity and efficiency
- Cut logs and adjustments, ensuring accurate and timely resolution of customer issues
- Research customer requests and provide solutions, ensuring customer satisfaction
- Report on turn times and ensure electronic transactions are not failing
- Import and export responsibilities, ensuring compliance and accuracy
- Promptly perform Trace requests, ensuring timely and accurate resolution
- Cross-train for shipping office for Saturday rotation, ensuring flexibility and adaptability
- High School Degree preferred
- 1 to 3 years of experience in a customer-facing role, preferably in a warehouse or logistics environment
- Excellent communication skills, written and oral
- PC, leadership, and planning skills helpful
- Experience in AS400, SAP, Word, Excel, and PowerPoint preferred
- Experience with warehouse paperwork preferred
The physical demands described below are representative of those required of an individual performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Good arithmetic, reading, and typing skills
- Sit and/or stand for extended periods of time
- Be able to see, speak, and hear
- Ability to work overtime as needed
- May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities
- Understand and follow verbal instruction, written instruction, and company policies
- Able to work independently and coordinate with others
- Follow safety procedures at all times
- Ability to manage stress and productivity guidelines
A great company with great people. Full-time employees not under contract are offered:
- 401K and Educational Assistance after 1 year
- If elected, Blue Cross Blue Shield and after 90 days of service
- Company Life Insurance
- A bunch of other great perks
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