Account Executive

2 weeks ago

Charlotte, North Carolina, United States Hornets Full time
Job Title: Account Executive - Premium Sales

At Hornets Sports & Entertainment, we are seeking a highly motivated and results-driven Account Executive to join our Premium Sales team. As an Account Executive, you will be responsible for developing and maintaining season and group ticket accounts, selling new season seat accounts through outside sales appointments and over the phone sales, and providing exceptional customer service to our existing accounts.

Key Responsibilities:
  • Meet all sales goals assigned by management
  • Set appointments with decision-makers and consistently meet weekly sales appointment goals
  • Master all sales presentations and deliver them in front of company decision-makers, tailoring packages to each company's needs and handling objections to bring in new season seat accounts
  • Develop and maintain a database of potential group and season-seat customers
  • Contact group leaders through the database and new leads, particularly after a direct mail piece is released, to bring in new sales
  • Prospect for quality leads, particularly through asking for referrals
  • Provide customer service to existing accounts by visiting with them during games and providing amenities
  • Make phone calls during the season and off-season to ensure personalized, continual contact with ticket holders
  • Work with the Box Office to update sales reports
  • Complete any customer service and operational duties in season as assigned
Requirements:
  • Bachelor's degree from an accredited college or university
  • Organized and strong time management skills along with customer service skills
  • Strong attention to detail and goal-oriented
  • 2-3 years' experience in sports team sales, general business sales, or sports management is preferred
  • Previous experience in face-to-face and telemarketing sales is ideal
  • Must be enthusiastic, creative, and able to think both strategically and tactically
  • Ability to work independently and collaboratively and ability to multi-task and adapt to sudden changes in market
  • Adaptability – adapts to change in the work environment, manages competing demands, and is able to handle frequent changes
  • Dependability – consistently at work on time, follows instructions, responds to manager's instructions
  • Able to multi-task under time constraints, meet deadlines, work within a fast-paced industry/environment, and be very detail-oriented
  • Excellent communication skills, including written, verbal, and analytical, and ability to present ideas clearly and concisely
  • Computer proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Microsoft Teams
  • Ability to attend all home games
  • Available to work a flexible schedule, including holidays, nights, and weekends

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