Service Desk Representative

2 weeks ago

Virginia Beach, Virginia, United States Paul Mitchell Schools Full time
Job Summary

Rudy & Kelly Academy, A Paul Mitchell Partner School is seeking a qualified Service Desk Coordinator to join our team.

About Us

With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our unique culture creates a wonderful learning environment that attracts the most qualified staff team members who always put our Future Professionals first.

Job Description

The Service Desk Coordinator is a professional with sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills.

Key Responsibilities

  • Create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests.
  • Act as a guest service mentor to the Future Professionals.
  • Follow all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

Requirements

  • Successful previous sales experience, as well as experience with guest service.
  • Self-motivated to set, meet, and exceed goals, as well as inspire and inspect.
  • Positive and effective communication, customer service resolution, teamwork, and beauty product sales.
  • Excellent organization, coaching, and communication skills.
  • Skills in supervision, teamwork, documentation, and return on investment.
  • Solid work history with verifiable references.
  • Passion for the beauty industry.
  • Honesty and professionalism.
  • Previous cash management and balancing cash drawers.
  • Experience in handling high volume phone calls preferred.

Equal Opportunity Employer

Rudy & Kelly Academy, A Paul Mitchell Partner School is an equal opportunity employer.

Campus Security Report

The School's Campus Crime and Security Report (also known as the Annual Security Report), includes information like the three previous years of crime statistics; certain safety and security policies; and how the School provides timely warnings about Clery crimes that pose an immediate threat to students and employees. It is available at [INSERT LINK]. A paper copy is available upon request.

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