Customer Service Representative
1 week ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at JTH Tax LLC. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.
Key Responsibilities- Customer Service: Respond to customer inquiries via phone, email, and in-person, providing accurate and helpful information to resolve their issues.
- Issue Resolution: Identify and resolve customer complaints in a professional and courteous manner, escalating complex issues to senior team members as needed.
- Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless service delivery.
- Problem-Solving: Analyze and resolve customer complaints in a fair and timely manner, using problem-solving skills to find creative solutions.
- Team Collaboration: Work collaboratively with colleagues to achieve team goals and objectives, sharing knowledge and best practices to improve service delivery.
- Education: High school diploma or equivalent required.
- Experience: Previous customer service experience in a fast-paced environment, preferably in a tax or financial services industry.
- Skills: Excellent communication and interpersonal skills, with the ability to work in a team environment and adapt to changing priorities.
- Language: Bilingual in Spanish is preferred, but not required.
This is a full-time position, requiring the ability to work in a fast-paced environment with frequent interruptions. The successful candidate will be required to work at a desk for periods of up to eight hours daily, with occasional weekend and holiday work.
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