Airport Operations Manager

4 days ago


Los Angeles California, United States Envoy Air Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Airport Operations Manager to join our team at Envoy Air Inc. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our airport services.

Key Responsibilities
  • Provide quality service and achieve superior customer satisfaction
  • Resolve customer service and operational problems during tour of duty
  • Generate and implement quality improvement ideas through cross-functional teams
  • Evaluate team performance through corporate quality control measurements
  • Meet profitability and cost control goals by developing and monitoring budgets and spending
  • Ensure compliance with all operations (safety/government requirements) during tour of duty
  • Coach and counsel personnel and provide guidance to team on customer service and performance issues
  • Conduct performance reviews for team members on a regular basis
  • Encourage employee teamwork to generate and implement individual and the team's best ideas
  • Coordinate operation including scheduling, hiring, training, inventory, etc.
Requirements
  • Ability to work in a team environment and prioritize work and projects to meet deadlines and objectives
  • Ability to work with minimal supervision, report to work regularly and on-time, and be self-motivated
  • Minimum age of 18
  • High school diploma or GED equivalent
  • Valid state driver's license
  • Willing and able to work rotating shifts including nights, holidays, weekends, and days off
  • Possess the legal right to work in the United States
  • Ability to read, write, fluently speak, and understand the English language
  • Able to lead and motivate employees in working as a team
  • Demonstrated ability to communicate verbally and in writing, leadership, initiative and judgment
  • Strong administrative and analytical abilities
  • Previous experience in airport operations preferred
  • Sabre experience preferred


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