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Airport Operations Manager

2 months ago

Los Angeles California, United States Envoy Air Inc. Full time
About the Role

At Envoy Air Inc., we are seeking a highly skilled and motivated individual to join our team as a Lead Airport Agent. As a key member of our operations team, you will be responsible for providing exceptional customer service, promoting air travel, and ensuring the smooth operation of our airport facilities.

Key Responsibilities
  • Provide efficient and friendly service to all customers, ensuring a positive experience from arrival to departure.
  • Promote and sell air travel with American Eagle and American Airlines, as well as our contracted carriers, to meet sales targets and drive revenue growth.
  • Complete all necessary arrangements for accommodating passengers, including preparing itineraries, computing fares, issuing refunds, preparing and issuing tickets, checking baggage, and collecting excess baggage charges.
  • Escort passengers from the terminal to and from the aircraft, ensuring a safe path at all times.
  • Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies.
  • Determine flight close-out time and prepare, complete, and check various flight forms for accuracy.
  • Conduct agent observations and associate activities to ensure compliance with company policies and procedures.
  • Administer local training programs and be responsible for scheduling, manpower utilization, and maintaining a safe, dependable, and consistent operation.
  • Maintain supplies and inventory control logs to ensure efficient operations.
  • Prepare customer correspondence, investigate discrepancies, and compile statistical data for reports.
  • Assist management in the completion of administrative duties and act as a company representative when assigned.
Requirements
  • Minimum age: 18
  • High school diploma, GED, or international equivalent
  • Valid, unexpired, and unsuspended driver's license; some license restrictions may prohibit a candidate from qualifying for this position
  • Willing and able to work a variety of rotating shifts, including days, nights, overnights, holidays, weekends, and rotating days off
  • Flexible to work additional hours with short notice when operationally necessary
  • Must be able to carry, bend, lift, and turn with bags and other items weighing up to 75 lbs.
  • Must be customer-focused, detail-oriented, and interested in the airline industry
  • Must be comfortable working with computers and able to learn new computer programs
  • Must be able to read, write, fluently speak, and understand the English language
  • Possess the legal right to work in the United States
  • Demonstrated ability to communicate verbally and in writing
  • Strong organizational, interpersonal, negotiation, and leadership skills preferred
  • Above-average attendance preferred
  • Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred
  • One year of customer service experience preferred
  • Prior training and/or curriculum development experience preferred
  • Experience using Word and Excel preferred