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General Manager
2 months ago
We are seeking a highly experienced and motivated General Manager to lead our airport operations team. As a key member of our leadership team, you will be responsible for driving the daily operations of our airport locations, ensuring exceptional security and customer service experiences, and fostering a positive and productive work environment.
Key Responsibilities- Lead and manage a team of Ambassadors and Managers to deliver exceptional security and customer service experiences.
- Oversee day-to-day operations, including managing labor, payroll, and scheduling.
- Build and sustain a diverse team of talent who successfully deliver on CLEAR objectives related to security, service, and sales.
- Drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences.
- Build stakeholder relationships with TSA, airline, and airport partners.
- Responsible for the team's comprehension and adherence to operational/security procedures, laws, regulations, and company directives.
- Effectively execute our commitment to security, manage risk, and fulfill operational and compliance requirements.
- Coach, mentor, and train the team to meet sales and customer service goals and standards.
- Drive new enrollments through the airport sales program.
- At least 6 years of leadership experience in a high-volume, fast-paced, and customer-facing environment.
- Self-motivated, positive, and passionate about fostering a great sense of teamwork.
- High standards, excellent interpersonal and communication skills, and commitment to training, mentoring, and motivating the team.
- Excellent leadership and organizational skills, and ability to manage multiple priorities and influence others in an ever-changing environment.
- Indefatigable in achieving individual and team goals and wanting to grow and develop in your career.
- Experience reviewing and reporting on KPIs on a regular basis.
- Ability to stand/walk for extended periods of time.
- Ability to follow policies and procedures set forth by CLEAR, airport, state, and federal regulations.
- Availability to work a non-traditional schedule.
- Required to successfully complete a government background investigation.
- Competitive compensation structure with base and target bonus.
- 3 weeks paid time off, increasing with time in service and 10 company-paid holidays.
- $100 monthly wellness stipend for health and fitness-related expenses.
- 401k Retirement Plan with company match.
- Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits.
- Family Planning benefits through KindBody.
- Family, Military & Bereavement Leave Program.
- Emotional Well Being Assistance.
- Ongoing training & development programs to grow & advance your career with a growing company.
- Free CLEAR memberships for you and one other. Plus a discounted membership for three friends.
