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Clear is seeking a highly motivated and experienced Assistant Operations Manager to join our airport leadership team. As a key member of our team, you will be responsible for leading and driving daily floor operations, ensuring the highest levels of security and integrity, and providing exceptional customer service.
Key Responsibilities:- Lead and manage a team of security and customer service professionals to ensure seamless operations and exceptional customer experiences.
- Develop and implement strategies to drive security, service, and sales initiatives, resulting in increased revenue and customer satisfaction.
- Collaborate with the General Manager and other airport stakeholders to ensure alignment with CLEAR's mission and goals.
- Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
- Represent CLEAR at airport, TSA, and airline community events, building strong relationships and promoting our brand.
- 1-2 years of leadership experience in a customer-facing operation, such as retail, restaurants, hospitality, or rental cars.
- Excellent interpersonal and communication skills, with the ability to motivate, mentor, and influence others.
- Ability to manage multiple priorities in a fast-paced environment and make sound decisions under pressure.
- Strong organizational skills, with the ability to manage multiple tasks and projects simultaneously.
- Proficiency in using technology daily in your work, including CLEAR's systems and tools.
- Ability to stand/walk for extended periods of time and work a non-traditional schedule, including weekends, holidays, and evenings.
CLEAR is a leading identity platform that provides frictionless experiences for millions of members worldwide. Our mission is to create seamless, secure, and magical experiences that make every day feel like a green light. We're committed to diversity, equity, and inclusion, and we welcome applications from candidates with diverse backgrounds and experiences.
